Fulfilling orders — tracking, statuses, courier tips

Every sale on your dashboard walks through the same lifecycle. Move it forward promptly — the buyer sees every status flip in real time, and delays reflect on your seller rating.

The five statuses

• Incoming — buyer just paid, escrow is held. Start packing.
• In progress — you've acknowledged the order but haven't dispatched. Aim to be here for no more than 1–3 business days.
• Shipped — tracking number + courier uploaded, parcel with the courier. Buyer notified.
• Delivered — courier reports the parcel delivered. Buyer confirms, or SA Fashion Mall reviews the order for manual release.
• Released — SA Fashion Mall has released the escrow (Held → Released), either after buyer confirmation or after admin review. Payout batching begins.

Booking a courier

• Use a tracked and insured courier service with signature-on-delivery. Untracked, uninsured or drop-and-run deliveries are not permitted on the platform.
• Insurance should cover at least the declared value of the goods (product subtotal + shipping fee).
• Door-to-door national coverage or counter-to-counter services are both acceptable, provided tracking and signature capture are supported.
• Include your business return address; use a padded courier flyer for garments and rigid boxes for fabric rolls.

Uploading tracking

Open the order in Vendor Studio → Orders → the row. Paste the tracking number, choose the courier from the dropdown, tap 'Mark as shipped'. The buyer receives an in-app notification + email in the same second.

Print packing slips

Every order has a printable packing slip at /vendor-dashboard/orders/[order_number]/packing-slip (or the factory equivalent). Payout amounts are scrubbed from the print view so you can hand it directly to the courier.