Reviews from completed custom orders
Reviews come from verified custom orders only. Here's how the 5-star flow works and how to respond.
Reviews on SA Fashion Mall are trust infrastructure — they're the difference between 'unknown tailor' and 'proven craftsperson'. That's why we only accept reviews from customers who actually completed and paid for a custom order. There's no fake-star fabrication path.
How a review lands
- Customer confirms delivery on a custom order.
- Their /my-commissions page shows a 'Leave a review' CTA against that specific row.
- They submit a rating (1–5 stars) + optional commentary (max 1500 chars).
- Content-scanner runs on the commentary. Clean → Approved instantly + published to your profile. Flagged → Pending_Review, hidden until an admin approves.
- Only Approved reviews count toward your average rating and review count.
Where they appear
- Your public profile at /tailor/[your-slug] — full list, newest first.
- The /tailors directory card — a compact star pill (only rendered when review_count > 0; no fake 'no reviews' fill).
- Your dashboard header — pinned latest 3 with tap-through to reply.
Responding to a review
You can reply to any review (once per review) directly from your dashboard. Public replies are visible on the profile — a professional response to a critical review often wins more customers than 20 five-star raves.
Disputing a fake or malicious review
If you believe a review breaks the guidelines (personal attacks, off-topic content, verifiably false claims), flag it from the review card. An admin reviews within 3 business days and either upholds or removes. Reviews CAN be removed for guideline breaches; they CANNOT be removed just because they're negative.
